Shipping policy

Shipping & Delivery Policy

Shipping Options

  • Free Shipping: Estimated delivery within 10–20 business days.

  • Express Shipping: Estimated delivery within 5-15 business days.

Processing Time

All flower walls are handmade after your order is placed. Processing takes 5–15 business days (excluding weekends/holidays). If an item is in stock, it may ship sooner.

Shipping & Tracking Updates

  • Orders first travel on our internal ground transport vehicle for 5–18 business days depending on location and which warehouse your product dispatches from. 

  • During this stage, tracking will not update.

  • Once your order reaches the nearest FedEx or UPS hub, tracking will activate, and your order will be delivered within 1–3 business days.

  • Inactive tracking does not mean your order has not shipped — it is in transit within our private carrier network.

Shipping Delays & Disclaimer

We are not liable for delays caused by:

  • Carrier issues (FedEx, UPS, customs, etc.)

  • Weather, natural events, or holiday volume

  • Other unforeseen external circumstances

Estimated delivery timelines are not guaranteed. Refunds will not be issued for delays once an item has been shipped.

Order Disputes & Chargebacks

    • If you file a dispute or chargeback during the standard processing (5–15 business days) or shipping timeframe (7–20 business days), your order will be immediately frozen and shipment stopped.

    • By opening a dispute, you automatically forfeit your order and payment until the dispute is fully withdrawn.

    • To restart shipment, you must provide signed written confirmation from that the chargeback has been cancelled and we must receive the notice.

    • While a dispute is active, you are not entitled to a refund or delivery. Because our policies are clear and fully documented, after the bank rules in our favor, we are no longer responsible for reshipping your order or issuing a refund.

    • The best option is to wait the entire processing and shipping timeframe and stay in contact with our support team. We want all of our customers to receive their products and be happy, but this is only possible if disputes are avoided.

Refused Deliveries & Returns

  • Orders refused at delivery are non-refundable. 

  • We do not accept returns for refused shipments

Limitations of Liability

We are not responsible for:

  • Carrier delays (FedEx, UPS, etc.)

  • Incorrect or incomplete shipping addresses

  • Lost or stolen packages after confirmed delivery

 

By placing an order, you acknowledge and agree to this policy in full.